TextBehind® LEMPS is the new Legal Mailing System for Attorneys, Public Officials to send privileged to the participating correctional institutions nationwide.
Let's Get StartedTo Send Privileged Mail:
You must be an attorney or a public official to send confidential documents that are subject to the Attorney-Client privilege and protection. Using this system, the privileged mail can be sent to the participating correctional facilities only.
Data and Document Encryption
All documents sent through the TextBehind system are protected by industry-standard REST encryption and end-to-end IN-MOTION encryption during data transmission.
The privileged mail is not accessible by TextBehind staff at any time under any circumstances or to anyone else except the recipient, sender (corresponding parties) and the correctional facility personnel trained and authorized to process the legal mail protected by the attorney-client privilege.
If you’d like to speak to a TextBehind representative about document security protocols, please contact us.
Attorney-Client Privilege:
It is one of the most important aspects of content security and privacy when enabling the transmission of content between an attorney and the recipient. The TextBehind system not only has various permissions that are assigned only to the authorized officers handling the legal mail, our system architecture design also enables multiple features for accountability and accessibility. These features include, but are not limited to:
TextBehind is dedicated to developing new features and enhancements to the existing system at a very fast pace. If you would like to provide your suggestions on any new features and enhancements, please send us an email to legal@textbehind.com and we will be happy to consider them.
Mail Processing and Privacy
Legal mail documents are processed only when the recipient (an incarcerated individual) can monitor the mail opening and inspection session. Therefore all these documents are immediately encrypted when uploaded to the TextBehind® system and submitted to the intended correctional facility’s secure mail processing portal, called the TextBehind CAMMP.
The TextBehind CAMMP system (Comprehensive Access to Mail and Management Portal) is a patented, cloud-based, and highly secure technology that enables the correctional facility staff to access and process mail efficiently. This system is programmed to decrypt protected files only when processing.
IMPORTANT NOTE:
Legal mail documents and orders are NOT accessible by the TextBehind Support Staff. Please log in, and refer to the "My Account >> Transaction History" section for document delivery status updates.
Standard documents (non-privileged mail) are processed by either the TextBehind staff or the correctional facility mailroom staff depending on the terms of our contract with the destination facility.
Video Evidence Recording
One of the key features of the TextBehind DOCS system is Video Evidence Recording for Legal Mail.
At the time of placing an order for legal mail delivery, the sender can request video evidence that was designed to record the mail processing activity (not the contents) to demonstrate that mail was processed in the presence of the intended incarcerated individual, and it was handled professionally with regards to the attorney-client privilege rules and regulations.
IMPORTANT NOTES:
It is possible that the requested video evidence may not be available or provided by the correctional facility staff due to a few reasons, some of which may be the following:
In these circumstances, the TextBehind system will automatically refund any fees originally added to your order.
Mitigating security and impersonation concerns:
We understand that some legal documents need to be sent to the correctional institution by postal mail, however, in addition to the contraband smuggling threat, the impersonator issue is creating additional security concerns not only for the correctional institutions but also for the reputation of certain legal firms.
The TextBehind MOVE Code is offered to serve as an intermediary mechanism to build trust between the legitimate legal mail senders and the correctional institutions.
What is MOVE Code and how does it work when sending legal mail:
Attorney Approval List and Identification Documents
The Attorney Approval List is managed only by the participating correctional institution.
To prevent impersonation concerns, improper use of the TextBehind system, or illegal activities, the correctional institution may require a legal firm to register with the TextBehind system and provide identification documents. Failure to comply with such requirements may cause legal mail delivery delays or rejection due to security concerns.
If the controlling institution may require identification documents, they can send such requests by email address or phone number provided on your TextBehind account. Please make sure that your contact information is valid at all times.
Please also note that if the controlling institution has such a requirement and you’re not on the Approved Attorney List, you will not be able to send legal documents electronically until you comply with the applicable rules.
TextBehind® is a technology innovation company that provides systems and services for the public safety agencies, such as correctional institutions.
We have been serving various technology-based solutions designed to achieve the following goals:
Due to our focus on innovation, business ethics, and the level of professionalism, TextBehind® has become one of the leading and most respected companies in the U.S. corrections industry.
Our relentless pursuit of service excellence has enabled us to become a great industry partner and a team you can trust and work with for years to come.
